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Generating more business through better customer service

than any other, customer service is the...be customer service superstars and design






Library Entry
Essentials of Market Research

Golf course owners entering or operating within today's fast-growing golf industry are finding an ever-increasing competitive environment and a market place subject to economic fluctuations. To help keep pace with this changing environment, market research must be done regularly and with utmost...

Essentials_of_Market_Research_for_the_Golf_Course_Owner.pdf


Library Entry
Americans with Disabilities Act - Part 36

The purpose of this part is to implement title III of the Americans with Disabilities Act of 1990 (42 U.S.C. 12181), which prohibits discrimination on the basis of disability by public accommodations and requires places of public accommodation and commercial facilities to be designed,...

ADA Regulation for Title III.doc



Library Entry
NGCOA GBC 2016 - Being the Captain of Your Tee Sheet

In this hands-on, highly-interactive session, Maderas director of golf Hale Kelly will walk attendees through, step-by-step, the way he utilizes dynamic pricing and digital marketing to fill his tee sheet. The program will explore the fundamentals of building a dynamic pricing strategy and...


Library Entry
Guidelines for Online Distribution of Tee Time Reservations - What are they and why should you care?

Have you ever sat down and wondered what the Online Distribution Guidelines are and why you should even care about them? The NGCOA's Guidelines for Online Distribution of Tee Times are more than a list of best practices—they're a blueprint for better online business. Join the NGCOA and...