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Hospitality Series: 3 Steps to Create Your Service Blueprint

Presented by Whitney Reid Pennell In addition to your training manuals, Standard Operating Procedure (SOP) documents and strategic plans, do you also have a clearly defined (and up-to-date) service blueprint? If not, you should. A service blueprint is a living document that shows how the...


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Hospitality Series: 5 Tips to Create a Strong Service Culture

Presented by Whitney Reid Pennell The service culture at your course is one of the cornerstones upon which the entire customer experience is built. Service IS your competitive advantage! The process of creating a strong service culture begins with identifying the culture you actually have;...


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Golf USA Tee Time Coalition: How To Make It Work For You

Presented by Jared Williams, Managing Director, GUSATTC By now, you’ve heard of the Golf USA Tee Time Coalition (GUSATTC), but you might not be sure quite what to make of it. Jared Williams, managing director of GUSATTC, will give attendees of this session a comprehensive overview of the...


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Utilizing the Power of Plastic

Presented by Bill Gribble, Business Optimization Specialist, Schooley Mitchell From reading and understanding your credit card statement, ensuring PCI compliance, to meeting the new chip card requirements, doing business with plastic isn’t as simple as a swipe. This webinar will explore...


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3 Key Thoughts with Jay Karen

Chris Cox explores 3 Key Thoughts with Jay Karen February 2017 #Education #Inspiration #Leadership #FacilityManagementUtilization #Podcast


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3 Key Thoughts with Peter Hill

Chris Cox explores 3 Key Thoughts with Peter Hill January 2017 #Education #Podcast #Leadership


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Retailing In The Modern Age

Presented by Tracy Moffatt, K&K Consulting and Desane Blaney, Association of Golf Merchandisers Rounds are a course operator’s greatest revenue stream, but a vibrant retail operation can significantly bolster the bottom line. In this NGCOA exclusive webinar, Desane and Tracy will...


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3 Key Thoughts - Jacqueline Welch

Chris Cox explores 3 Key Thoughts with Jacqueline Welch. #Podcast #Education #Leadership


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Bloomberg Market Minute with NGCOA CEO, Jay Karen

Jay Karen talks with Bloomberg Market Minute to discuss the adaptation golf is making in today's market. © 2016 Bloomberg L.P. All rights reserved. Used with permission. #Education #MarketingAdvertisingPublicRelations #Podcast #Leadership #Inspiration #EfficiencyMaximization